Job Description
Join TechFlow Solutions as a Junior IT Support Specialist and launch your tech career in Baltimore's thriving innovation corridor! We're seeking passionate tech newcomers eager to build foundational skills in a dynamic environment. You'll gain hands-on experience with enterprise systems while supporting our Fortune 500 clients across the Mid-Atlantic region. Our comprehensive training program combines mentorship with real-world projects, ensuring rapid growth in network administration, cybersecurity fundamentals, and cloud technologies. Enjoy competitive benefits, flexible work arrangements, and opportunities for professional certifications.
At TechFlow Solutions, we believe in nurturing talent. You'll collaborate with senior engineers on cutting-edge projects while developing critical problem-solving skills. Our Baltimore headquarters features modern collaborative spaces and state-of-the-art labs. We offer tuition reimbursement, career development stipends, and regular tech talks from industry leaders. Join us to transform your passion for technology into a rewarding career path!
Responsibilities
- Provide Tier 1/2 technical support for 500+ users across multiple client sites
- Install, configure, and maintain Windows 10/11 workstations and peripherals
- Diagnose and resolve hardware/software issues using ticketing systems
- Assist with network administration tasks including VLAN configuration and IP management
- Document SOPs and knowledge base articles for recurring technical issues
- Collaborate with cybersecurity team on endpoint security protocols
- Participate in system upgrades and patch management cycles
- Support cloud migration projects including Office 365 and Azure environments
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred (willing to train)
- Fundamental understanding of networking concepts (TCP/IP, DNS, DHCP)
- Basic experience with Windows OS and Active Directory
- Excellent troubleshooting and diagnostic abilities
- Strong written and verbal communication skills
- Ability to lift 25lbs for equipment maintenance
- Valid driver's license for occasional client site visits