Job Description
We are seeking a motivated Junior IT Support Specialist to join our dynamic team at Nexus Technologies. In this role, you will be the first line of defense for our employees, ensuring our technology infrastructure runs smoothly. We value growth, innovation, and a collaborative environment, making this the perfect opportunity for an aspiring IT professional to launch their career in the heart of Kentucky.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity for hands-on training with experienced mentors.
- Modern, collaborative work environment in downtown Louisville.
If you have a passion for technology and a desire to solve problems, we want to hear from you.
Responsibilities
- Tier 1/2 Support: Provide exceptional technical support to employees via phone, email, and in-person, resolving hardware and software issues efficiently.
- System Maintenance: Assist in the maintenance, configuration, and troubleshooting of desktops, laptops, printers, and network peripherals.
- User Management: Manage user accounts, permissions, and access to company systems and data security protocols.
- Documentation: Maintain accurate and up-to-date records of technical issues, solutions, and system configurations in our ticketing system.
- Hardware Deployment: Participate in the setup and deployment of new workstations and devices for incoming staff.
- Network Support: Monitor network performance and assist in the resolution of connectivity issues.
Qualifications
- Education: Associate’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- Technical Knowledge: Basic understanding of Windows, macOS, Linux, and networking concepts.
- Soft Skills: Strong communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Proven ability to troubleshoot and diagnose technical issues logically.
- Attention to Detail: Meticulous approach to documentation and data entry.
- Availability: Ability to work occasional evenings or weekends as needed for system maintenance.