Job Description
Launch your IT career with TechSolutions Memphis, a leading tech innovator in the heart of the South! We're seeking passionate entry-level professionals to join our dynamic IT support team. As a Junior IT Support Specialist, you'll gain hands-on experience with cutting-edge systems while supporting Fortune 500 clients. Our collaborative culture offers mentorship, growth opportunities, and the chance to make tangible impact in a thriving tech hub. If you're eager to learn, solve problems, and grow professionally, this is your perfect starting point in IT.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with cybersecurity protocols and data protection initiatives
- Document technical procedures and create user documentation
- Collaborate with senior engineers on complex system implementations
- Monitor system performance and recommend optimization solutions
- Deliver end-user training on new technologies
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ or similar certification preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Valid Tennessee driver's license required