Job Description
Join our dynamic tech team in Portland and launch your IT career! InnovateTech Solutions is seeking a motivated Junior IT Support Specialist to provide exceptional technical assistance to our growing client base. This role offers hands-on experience with cutting-edge technologies while supporting a diverse portfolio of businesses across the Pacific Northwest. You'll work alongside seasoned IT professionals in a collaborative, fast-paced environment focused on innovation and growth.
Responsibilities
- Install, configure, and troubleshoot hardware/software systems including Windows, macOS, and Linux environments
- Provide first-line technical support via phone, email, and ticketing systems for 50+ clients
- Manage user accounts, permissions, and security protocols across cloud platforms
- Document technical processes, SOPs, and knowledge base articles
- Assist with network infrastructure monitoring and basic maintenance tasks
- Collaborate with senior engineers on complex technical escalations
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1-2 years of technical support internship or helpdesk experience
- CompTIA A+ or similar certification preferred
- Proficiency in Windows OS, Active Directory, and basic networking concepts
- Strong problem-solving skills with ability to diagnose technical issues
- Excellent written and verbal communication abilities
- Familiarity with cloud services (AWS/Azure/GCP) a plus