Job Description
Are you a tech enthusiast in Oklahoma City ready to launch your career? InnovateTech Oklahoma is seeking a motivated Junior IT Support Specialist to join our dynamic team. We pride ourselves on a collaborative environment where entry-level talent is nurtured and senior mentors guide your professional growth. If you have a passion for problem-solving and a desire to work with cutting-edge technology, we want to hear from you.
In this role, you will be the first point of contact for our internal and external clients, ensuring seamless technology operations. We offer a competitive benefits package, including health insurance, a 401(k) match, and flexible remote work options.
Responsibilities
- Provide exceptional first-level technical support and troubleshooting for hardware, software, and network issues.
- Assist in the deployment, configuration, and maintenance of desktop computers, laptops, and mobile devices.
- Monitor and maintain IT inventory, ensuring accurate asset tracking and documentation.
- Collaborate with the senior IT team to implement new software updates and security patches.
- Document all IT incidents, resolutions, and technical procedures in our ticketing system.
- Participate in on-call rotation for critical system outages and maintenance windows.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related technical field (or equivalent work experience).
- Familiarity with Microsoft Windows and macOS operating systems.
- Basic understanding of networking concepts, including TCP/IP, DNS, and Wi-Fi configuration.
- Strong customer service skills with the ability to communicate complex technical concepts to non-technical users.
- Eagerness to obtain industry-recognized certifications such as CompTIA A+.
- Willingness to learn and adapt to new technologies quickly.