Job Description
Join TechNova Solutions as a Junior IT Support Specialist and launch your career in the heart of San Francisco's tech scene! We're seeking passionate tech enthusiasts to provide exceptional support to our innovative team. You'll gain hands-on experience with enterprise systems while working alongside industry mentors in a collaborative, growth-oriented environment. Our comprehensive onboarding program includes technical certifications and personalized career development paths. Enjoy competitive benefits, flexible work options, and the opportunity to shape our IT infrastructure while building a professional network in one of the world's premier tech hubs.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and access controls across systems
- Document IT processes, incidents, and solutions in knowledge base
- Assist with hardware deployments, upgrades, and maintenance
- Collaborate with cybersecurity team on vulnerability remediation
- Support cloud infrastructure monitoring and optimization
- Participate in cross-departmental IT projects
- Train users on new technologies and security protocols
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or equivalent technical certification preferred
- Basic knowledge of Windows/macOS, Active Directory, and networking
- Experience with ticketing systems (ServiceNow/Jira)
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to lift 30lbs and work with various hardware components