Job Description
Launch your IT career with InnovateTech Solutions in sunny San Diego! We're seeking passionate entry-level professionals to join our dynamic IT support team. As a Junior IT Support Specialist, you'll gain hands-on experience with cutting-edge technology while providing essential support to our diverse clientele. Our comprehensive training program ensures you develop industry-relevant skills in a collaborative environment. Enjoy competitive benefits, flexible work arrangements, and opportunities for career advancement. Join us to build a strong foundation in IT while enjoying San Diego's vibrant tech scene and outdoor lifestyle!
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document technical issues and resolutions using ticketing systems
- Assist with cybersecurity best practices and data protection protocols
- Collaborate with senior IT staff on complex system implementations
- Conduct user training on new software and systems
- Monitor system performance and proactively address potential issues
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows, macOS, and networking fundamentals
- Strong problem-solving abilities and customer service orientation
- Familiarity with helpdesk software (ServiceNow, Zendesk, etc.)
- CompTIA A+ or similar certification preferred (not required)
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team