Job Description
Join our dynamic team as a Junior IT Support Specialist and kickstart your career in Georgia's thriving tech scene! We're seeking motivated recent graduates and career-changers to provide exceptional technical support to our growing client base. Enjoy competitive benefits, mentorship from industry experts, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install and configure computer systems, peripherals, and software
- Document technical issues and solutions using ticketing systems
- Train end-users on new technologies and best practices
- Collaborate with senior technicians on complex system implementations
- Maintain inventory of IT assets and equipment
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts and troubleshooting
- Strong customer service and communication skills
- Ability to work independently and prioritize tasks
- CompTIA A+ certification preferred but not required