Job Description
Join our dynamic team at TechSolutions Inc. as a Junior IT Support Specialist and kickstart your career in technology! We're seeking motivated entry-level professionals to provide exceptional technical support to our growing client base in Fort Worth. This role offers comprehensive training, mentorship from industry experts, and clear pathways for career advancement. Enjoy competitive compensation, flexible work arrangements, and a collaborative culture that values innovation and professional growth.
As an integral part of our IT department, you'll troubleshoot hardware/software issues, maintain system security, and deliver outstanding customer service. We invest heavily in our people through ongoing certifications and development programs, ensuring you build lasting skills while making tangible impact. Ready to launch your tech career in one of America's fastest-growing cities? Apply today!
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain computer systems and networks
- Provide exceptional technical support via phone, email, and in-person
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Monitor system performance and security protocols
- Train end-users on new technologies and best practices
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate degree in IT, Computer Science, or related field
- CompTIA A+ or Network+ certification preferred
- Basic knowledge of Windows OS, Active Directory, and networking
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service experience with technical aptitude
- Valid driver's license for occasional client site visits
- Eagerness to learn and pursue industry certifications