Job Description
Join our dynamic team at TechNova Solutions and kickstart your IT career! We're seeking motivated entry-level professionals to provide essential technical support and drive innovation for our clients. As a Junior IT Support Specialist, you'll work in a collaborative environment with mentorship opportunities and clear career growth paths. Enjoy competitive compensation, comprehensive benefits, and the chance to build foundational skills in a thriving tech hub.
Responsibilities
- Diagnose and resolve hardware/software issues for internal clients
- Install, configure, and maintain computer systems and networks
- Document technical issues and solutions in ticketing systems
- Provide remote and on-site technical support as needed
- Assist with cybersecurity best practices implementation
- Collaborate with senior technicians on complex problem-solving
- Participate in system upgrades and maintenance projects
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Strong troubleshooting and analytical skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to lift 30 lbs for equipment handling
- Valid Colorado driver's license (required for occasional site visits)