Job Description
Join TechFlow Solutions' dynamic IT team and kickstart your career in technology! We're seeking passionate entry-level professionals to provide critical technical support and drive innovation for our Philadelphia-based clients. This hands-on role offers mentorship, growth opportunities, and exposure to cutting-edge systems in a collaborative environment. Perfect for recent graduates eager to build foundational IT skills while making tangible impact.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 support via ticketing systems, phone, and remote assistance
- Deploy and configure workstations, printers, and network equipment
- Document IT processes and maintain accurate asset inventories
- Collaborate with senior engineers on infrastructure projects
- Implement security protocols and access controls
- Train users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of networking concepts (TCP/IP, DNS)
- Familiarity with Active Directory and cloud services (Azure/O365)
- Customer service mindset with strong communication skills
- Problem-solving aptitude and attention to detail
- CompTIA A+ or similar certification preferred
- Ability to lift 30lbs and work in varied environments