Job Description
Launch your tech career with our comprehensive paid training program! InnovateTech Solutions is seeking motivated entry-level candidates in Jacksonville, FL to become Tech Support Specialists. No prior experience required—we provide all necessary training to prepare you for success in our fast-paced IT environment. Enjoy competitive benefits, mentorship from industry experts, and a clear career growth path. Join our dynamic team and transform your passion for technology into a professional career.
Responsibilities
- Provide technical support for hardware, software, and network issues
- Document all customer interactions and troubleshooting steps
- Collaborate with senior technicians to resolve complex problems
- Conduct system updates and maintenance tasks
- Train end-users on new technologies and best practices
- Monitor system performance and report anomalies
- Participate in continuous skill development sessions
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and keyboard proficiency
- Strong problem-solving and analytical abilities
- Excellent verbal and written communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Willingness to work flexible hours including occasional weekends
- Valid driver's license (for occasional on-site support)