Job Description
Join our dynamic IT team as a Junior IT Support Specialist and launch your career in technology! At TechNova Solutions, we empower businesses with cutting-edge digital solutions, and we're seeking passionate entry-level talent to grow with us. You'll gain hands-on experience in enterprise environments while supporting our clients' technological needs. This role offers structured mentorship, career advancement opportunities, and exposure to cloud systems and cybersecurity practices.
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and maintain accurate service records
- Collaborate with senior engineers on system upgrades and deployments
- Monitor security protocols and implement best practices
- Train end-users on new technologies and software applications
- Participate in IT infrastructure projects and system migrations
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification preferred (or willingness to obtain)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and adaptability
- Valid driver's license for occasional off-site support