Job Description
Join our dynamic IT team at TechSolutions Inc. and kickstart your career in technology! We're seeking passionate entry-level IT professionals to deliver exceptional technical support to our growing client base in Virginia Beach. This is your opportunity to gain hands-on experience with cutting-edge systems while working alongside industry experts in a collaborative, growth-oriented environment.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Document IT incidents, solutions, and asset inventory in ticketing systems
- Assist with cybersecurity best practices implementation and user training
- Collaborate with senior IT staff on system upgrades and maintenance
- Monitor network performance and system health
- Support cloud services (O365, Azure) and basic server administration
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows/macOS operating systems
- Customer service mindset with strong problem-solving abilities
- CompTIA A+ certification preferred (or willingness to obtain)
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- Valid driver's license and reliable transportation