Job Description
Join NexusTech Solutions as a Junior IT Support Specialist and launch your career in Chicago's thriving tech scene! We're seeking passionate tech enthusiasts to provide exceptional user support while building foundational skills in system administration, networking, and cybersecurity. Our collaborative environment offers mentorship from senior engineers and hands-on experience with cutting-edge infrastructure. Enjoy competitive benefits, flexible work arrangements, and opportunities for professional growth through our certified training programs. Be part of a company that values innovation and invests in its talent's future.
Responsibilities
- Provide Tier 1/2 technical support for 500+ employees across Windows/macOS environments
- Deploy, configure, and maintain desktop/laptop hardware and software
- Monitor and troubleshoot network infrastructure including routers, switches, and firewalls
- Document IT processes and maintain asset management databases
- Collaborate with cross-functional teams on system upgrades and security protocols
- Execute endpoint security measures and vulnerability assessments
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ or Network+ certification (preferred)
- Proficiency in Windows 10/11 and Active Directory
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Valid driver's license for occasional off-site support