Job Description
Launch your tech career in Colorado Springs with TechSolutions Inc.! We're seeking passionate entry-level IT professionals to join our dynamic support team. As a Junior IT Support Specialist, you'll be the backbone of our organization's technical infrastructure, providing exceptional service to 500+ employees while gaining hands-on experience in enterprise systems. Our collaborative culture offers mentorship, certification reimbursement, and clear growth pathways into cybersecurity, cloud computing, or DevOps. Enjoy competitive benefits including health insurance, 401(k) matching, and flexible work arrangements in our modern downtown office.
Responsibilities
- Provide Tier 1-2 technical support via phone, chat, and ticketing systems for hardware/software issues
- Deploy and configure Windows/macOS workstations, peripherals, and mobile devices
- Document solutions in ITSM knowledge base and maintain asset inventory databases
- Collaborate with senior engineers on network security protocols and system patching
- Train employees on cybersecurity best practices and new software implementations
- Support cloud infrastructure (Azure/O365) access and basic troubleshooting
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT or related field OR equivalent certification (CompTIA A+, Google IT Support)
- Basic understanding of Windows OS, networking fundamentals, and Active Directory
- Customer service mindset with excellent written/verbal communication skills
- Ability to prioritize tasks in fast-paced environments using ticketing systems
- Valid driver's license for occasional off-site equipment deliveries
- Passion for continuous learning and professional development
- Authorization to work in the United States