Job Description
Are you looking to kickstart your career in the vibrant tech scene of Raleigh, NC? TechHorizon Solutions is seeking a motivated and eager Junior IT Support Specialist to join our dynamic team. We offer a comprehensive training program for those with a passion for technology and a drive to learn.
In this role, you will be the first point of contact for internal technical support, ensuring our employees have the tools they need to succeed. You will gain hands-on experience with modern IT infrastructure, networking, and cybersecurity best practices. Join a company that values growth, innovation, and a collaborative culture in the heart of North Carolina's Research Triangle.
Responsibilities
- Tier 1 Help Desk Support: Provide exceptional technical support to employees via phone, email, and in-person, troubleshooting hardware and software issues.
- Hardware & Software Management: Assist in the deployment, configuration, and maintenance of laptops, printers, and standard office software.
- Ticket Management: Log, track, and manage IT service requests using our ticketing system (e.g., Jira Service Management) to ensure timely resolution.
- Network Troubleshooting: Diagnose and resolve basic network connectivity issues and access control problems.
- Employee Training: Conduct basic training sessions for new hires regarding company IT policies and security protocols.
- Asset Management: Assist in the inventory tracking and management of IT assets and equipment.
Qualifications
- Education: High school diploma or equivalent required; Associate’s degree in IT, Computer Science, or a related field is a plus.
- Technical Basics: Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and a strong interest in operating systems (Windows/macOS).
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Strong analytical thinking and the ability to troubleshoot issues logically and efficiently.
- Availability: Willingness to work in an office environment and occasional overtime during peak periods.
- Soft Skills: A customer-centric attitude and a proactive approach to learning new technologies.