Job Description
We are seeking enthusiastic and driven individuals to join our team as an Entry Level Technical Support Specialist. Located in the vibrant city of Chicago, IL, this position is perfect for recent graduates or anyone looking to break into the technology sector. We provide all necessary training, so no prior technical experience is required.
At TechNova Solutions, we are committed to excellence in customer service and technical resolution. As we continue to expand our footprint across the United States, we need talented individuals who are eager to learn, grow, and contribute to our success. Join us in shaping the future of tech support while building a rewarding career.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Diagnose and resolve customer inquiries via phone, email, and chat support channels.
- Document all customer interactions, issues, and resolutions in our CRM system accurately.
- Collaborate with senior technicians to escalate complex issues and learn advanced troubleshooting techniques.
- Participate in daily training sessions to enhance technical knowledge and customer service skills.
- Ensure high customer satisfaction ratings by delivering friendly, professional, and efficient service.
Qualifications
- High school diploma or equivalent required; Associate degree or Bachelor's degree in IT or related field is a plus.
- Basic computer literacy and familiarity with Microsoft Office Suite (Word, Excel, Outlook).
- Strong desire to learn new technologies and grow within the company.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and a quiet workspace are required for remote training.