Job Description
Launch your tech career with paid training! Omaha Tech Solutions is urgently hiring motivated Entry-Level IT Support Specialists for our remote team. No prior experience required – we provide comprehensive paid training to transform your passion into expertise. Join a dynamic company offering flexible remote work, competitive benefits, and clear growth pathways. This urgent opening is your chance to build a future-proof career in technology while working from anywhere in the US.
Responsibilities
- Provide remote technical support to clients via phone, chat, and email
- Diagnose and resolve hardware/software issues using ticketing systems
- Document all interactions and resolutions in CRM platforms
- Collaborate with senior engineers on complex troubleshooting
- Participate in ongoing training modules to expand technical skills
- Contribute to knowledge base articles and best practices
- Monitor system performance and report anomalies
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet proficiency
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Self-motivated with excellent time management
- Comfortable working independently in remote settings
- Willingness to complete paid training program (8 weeks)
- U.S. work authorization required