Job Description
Launch your career in technology with our comprehensive paid training program! TechGrowth Solutions is seeking motivated Entry-Level IT Support Specialists to join our dynamic team in Seattle. No prior experience required—we provide all the training needed to succeed. Enjoy competitive pay, full benefits, and a clear path for growth in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for internal and external clients
- Install, configure, and troubleshoot hardware/software systems under supervision
- Document technical issues and resolutions in our ticketing system
- Participate in 12-week paid training covering networking, security, and cloud fundamentals
- Collaborate with senior engineers to resolve complex technical challenges
- Adhere to ITIL best practices for incident management
Qualifications
- High school diploma or equivalent; college degree preferred
- Passion for technology and eagerness to learn new skills
- Strong problem-solving and communication abilities
- Basic familiarity with Windows/Mac operating systems
- Ability to work in a fast-paced, team-oriented environment
- Valid driver's license (occasional on-site support required)