Job Description
Are you ready to kickstart your career in the vibrant tech hub of San Diego? Pacific Digital Solutions is looking for a motivated Junior Customer Support Specialist to join our dynamic team. We value potential over experience and are committed to providing full training for the right candidate.
In this role, you will be the first point of contact for our clients, ensuring they receive top-tier service and support. If you are a reliable individual looking for a full-time opportunity with growth potential, we want to hear from you.
Responsibilities
- Handle customer inquiries via phone, email, and live chat with a friendly and professional demeanor.
- Learn and utilize our internal CRM and ticketing systems to track and resolve support tickets efficiently.
- Collaborate with senior team members to understand complex product features and assist in troubleshooting.
- Document customer feedback and contribute to improving our service protocols.
- Attend daily training sessions to master product knowledge and communication skills.
- Maintain a positive attitude and a clean, organized workspace to ensure a productive work environment.
Qualifications
- High School Diploma or GED required.
- No prior experience necessary; we provide comprehensive on-the-job training.
- Strong verbal and written communication skills.
- Ability to learn new software quickly and adapt to changing environments.
- Full-time availability to work standard business hours.
- Access to a reliable computer and high-speed internet connection.