Job Description
Launch your career with Horizon Solutions Group! We're seeking motivated entry-level professionals to join our dynamic customer service team in Philadelphia. No experience is required – we provide comprehensive training to help you succeed. Enjoy competitive pay, comprehensive benefits, and clear career advancement pathways. If you're a people person with a passion for problem-solving, this is your opportunity to grow with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns using established protocols and tools
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Continuously improve product knowledge through training modules
- Contribute to positive customer satisfaction metrics
Qualifications
- High school diploma or equivalent (college students welcome)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work independently and in team environments
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and commitment to customer excellence