Job Description
Join Central Valley Solutions as an entry-level Customer Service Representative and launch your career in Fresno's growing business sector! We're seeking enthusiastic individuals to deliver exceptional support to our diverse client base. This full-time position offers comprehensive training, career advancement opportunities, and a supportive team environment. Enjoy competitive benefits including health insurance, paid time off, and retirement savings plans. Perfect for recent graduates or career changers looking to develop professional skills in customer relations.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical and billing issues using our proprietary CRM system
- Document interactions accurately in customer service databases
- Collaborate with technical teams to resolve complex customer concerns
- Meet monthly performance metrics for response time and resolution rate
- Participate in ongoing product knowledge training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required (college degree preferred)
- 0-2 years customer service experience (internships welcome)
- Strong verbal communication and active listening skills
- Proficiency with Microsoft Office Suite and web-based platforms
- Ability to type 40+ words per minute accurately
- Detail-oriented with strong problem-solving abilities
- Positive attitude and resilience in fast-paced environments
- Must pass background check and drug screening