Job Description
Join our dynamic team at Tampa Bay Solutions Inc. and launch your career in customer service! We're seeking enthusiastic individuals to provide exceptional support to our growing client base. This immediate-hire opportunity offers comprehensive training, career growth pathways, and a collaborative work environment in the heart of Tampa's business district. Perfect for recent graduates or career changers looking to build professional experience in a fast-paced setting.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical and billing issues efficiently using our CRM system
- Document interactions and maintain accurate customer records
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response time and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service experience (internships welcome)
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Basic proficiency with Microsoft Office and web-based tools
- Positive attitude and problem-solving mindset
- Must be available for flexible scheduling including weekends