Job Description
Join Detroit Metro Solutions as an Entry-Level Customer Service Representative and kickstart your career in one of America's most dynamic cities! We're urgently hiring motivated individuals to deliver exceptional customer experiences while growing with our innovative team. No experience required – we provide comprehensive training and career advancement opportunities. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in downtown Detroit.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing and service issues efficiently using our CRM system
- Document interactions accurately in customer databases
- Collaborate with team members to improve service processes
- Meet daily performance metrics for call quality and resolution time
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent (recent graduates encouraged to apply)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn new software
- Positive attitude and problem-solving mindset
- Must be available for flexible scheduling including weekends
- Valid work authorization for the United States