Job Description
Join our dynamic team immediately! Southwest Solutions Group is urgently hiring entry-level Customer Service Specialists in Albuquerque, NM. No experience required – we provide comprehensive training!
This is your chance to launch a rewarding career in customer support with competitive pay, full benefits, and growth opportunities. Our fast-paced environment values teamwork, empathy, and proactive problem-solving. Enjoy a supportive culture with daily mentorship and performance-based incentives.
Why Apply Today?
- Immediate start date
- Comprehensive paid training
- Health/dental/vision benefits
- 401(k) with company match
- Clear career advancement path
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders and transactions accurately
- Document interactions in CRM systems
- Collaborate with support teams for complex issues
- Meet daily performance metrics (calls, resolution time)
- Identify upsell opportunities for product/service enhancements
- Participate in weekly training sessions
Qualifications
- High school diploma or equivalent
- Basic computer proficiency (MS Office, CRM tools)
- Strong verbal/written communication skills
- Ability to multitask in fast-paced settings
- Customer-focused mindset and patience
- Reliable transportation to downtown Albuquerque office
- Flexible availability (including weekends as needed)