Job Description
Join our dynamic team at Coastal Solutions Group as an Entry-Level Customer Service Representative! We're seeking motivated individuals with excellent communication skills to deliver exceptional customer experiences. This immediate hire opportunity offers competitive pay, comprehensive training, and career growth potential in Virginia Beach's thriving business environment. No prior experience required – we'll provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound customer calls and inquiries with professionalism
- Resolve customer concerns using established protocols and CRM systems
- Process orders, returns, and account updates accurately
- Document interactions and maintain detailed customer records
- Collaborate with team members to improve service quality
- Meet daily performance metrics and quality standards
Qualifications
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Basic computer proficiency and typing ability (30+ WPM)
- Positive attitude and patience in customer interactions
- Ability to multitask in a fast-paced environment
- Reliability and punctuality for consistent shifts