Job Description
Join Seattle's fastest-growing tech startup as an Entry-Level Customer Support Specialist! We're seeking motivated individuals to join our dynamic team immediately. No experience necessary - we provide comprehensive training and career growth opportunities. Enjoy competitive pay, full benefits, and a collaborative work environment in the heart of downtown Seattle. Perfect for recent graduates or career changers looking to break into tech!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Troubleshoot technical issues using our proprietary support platform
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Contribute to process improvement initiatives
- Meet key performance metrics including response time and resolution rates
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office and web-based tools
- Ability to work in a fast-paced environment with shifting priorities
- Positive attitude and commitment to customer satisfaction
- Must be authorized to work in the US immediately