Job Description
Start your career with Texas Retail Solutions! We're seeking enthusiastic entry-level Customer Service Representatives to join our dynamic team in Austin. No prior experience required - we provide comprehensive training to help you succeed. Enjoy competitive pay, benefits, and a supportive environment where your growth matters.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Process orders and resolve billing issues efficiently
- Document interactions in our CRM system accurately
- Collaborate with team members to resolve complex cases
- Participate in ongoing product knowledge training
- Maintain high customer satisfaction metrics
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to learn new technologies quickly
- Customer-focused mindset with empathy
- Basic computer proficiency
- Reliable transportation to our Austin office
- Flexible schedule availability including weekends
- No prior experience necessary - training provided!