Job Description
Are you looking to launch a rewarding career in a dynamic environment? Wichita Business Solutions is seeking a motivated Junior Customer Service Representative to join our growing team. We value passion, dedication, and a hunger to learn. As a full-time entry-level position, this role offers a fantastic opportunity to develop essential professional skills while providing top-tier support to our valued clients.
In this role, you will be the first point of contact for our customers, ensuring their needs are met with efficiency and empathy. We provide comprehensive training and mentorship to help you excel in your new career path.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints, ensuring high satisfaction rates and retention.
- Collaborate with internal teams to escalate complex issues and improve service processes.
- Maintain accurate and detailed records of all customer interactions in our CRM database.
- Identify trends in customer feedback and suggest actionable improvements to management.
- Assist in the onboarding and training of new team members.
- Meet daily and weekly performance targets regarding response times and call resolution.
Qualifications
- High school diploma or GED required; Associate’s degree in Business or Communications is a plus.
- Excellent written and verbal communication skills with a focus on professionalism.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic computer navigation.
- Strong problem-solving abilities and a proactive attitude.
- Ability to multitask effectively in a fast-paced, deadline-driven environment.
- Willingness to learn new software and adapt to changing procedures quickly.
- Previous customer service experience is a plus but not mandatory for the right candidate.