Job Description
Launch your tech career with our comprehensive paid training program in Atlanta! No prior experience needed – we invest in motivated individuals eager to grow in the IT industry. Our 12-week program combines classroom instruction with hands-on lab experience, preparing you for a full-time role as an IT Support Specialist. Learn from industry experts, gain certifications (CompTIA A+), and join a supportive team dedicated to your professional development.
Why Join Us?
- Full salary during training period
- 100% tuition coverage for certifications
- Guaranteed full-time position upon completion
- Mentorship from senior engineers
- Competitive benefits package
Responsibilities
- Provide Tier 1 technical support to internal staff and clients
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in ticketing systems
- Collaborate with cross-functional teams to resolve complex problems
- Implement security protocols and best practices
- Train end-users on new technologies and processes
- Monitor system performance and recommend improvements
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Basic familiarity with Windows/macOS operating systems
- Willingness to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Reliable transportation to our Atlanta training facility
- Ability to pass background check and drug screening