Job Description
Launch your tech career in Austin's booming tech scene! Innovate Tech Solutions is hiring motivated individuals with no prior experience for our comprehensive IT Support training program. We provide hands-on mentorship, industry certifications, and all necessary tools to succeed. Join a dynamic team supporting Fortune 500 clients while building in-demand skills in network security, cloud platforms, and system administration. Our 90-day onboarding program ensures you're job-ready with zero upfront costs or degree requirements.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Execute system maintenance and security protocols
- Document incident reports and resolution procedures
- Collaborate with senior engineers on complex troubleshooting
- Deploy cloud infrastructure solutions (AWS/Azure)
- Train end-users on new technology implementations
- Participate in 24/7 on-call rotation after certification
Qualifications
- High school diploma or equivalent (degrees not required)
- Basic computer literacy and internet navigation skills
- Strong problem-solving aptitude and attention to detail
- Ability to learn technical concepts quickly
- Customer service mindset with excellent communication
- Willingness to obtain CompTIA A+/Network+ certifications
- Reliable transportation for occasional client visits
- No prior tech experience necessary - we train from scratch!