Job Description
Join our award-winning IT Support team with comprehensive paid training! We're urgently hiring motivated individuals in Boston for a 12-week paid training program to become IT Support Specialists. No prior experience required – we'll provide everything you need to succeed in this high-demand field.
This is your chance to launch a tech career with zero upfront costs. Our program combines hands-on labs, mentorship from senior engineers, and guaranteed placement upon completion. Enjoy competitive pay during training, full benefits, and a clear growth path to senior roles.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools
- Install, configure, and troubleshoot Windows/macOS systems
- Manage Active Directory accounts and permissions
- Deploy and maintain network infrastructure (routers, switches, firewalls)
- Document technical issues and resolutions in ticketing systems
- Collaborate with cross-functional teams on IT projects
- Adhere to IT security protocols and compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and troubleshooting aptitude
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Willingness to obtain CompTIA A+ certification during training
- Reliable transportation and punctuality
- Passion for technology and continuous learning