Job Description
Start your tech career tomorrow with our comprehensive training program! TechGrowth Solutions is seeking motivated individuals for our IT Support Specialist role in San Jose. No prior experience required – we provide paid hands-on training in network administration, cybersecurity basics, and cloud technologies. Join our dynamic team and grow your skills while serving cutting-edge Silicon Valley clients. This is your opportunity to launch a high-demand career with full benefits and growth potential.
Responsibilities
- Provide technical support to clients via phone, email, and remote access
- Install, configure, and troubleshoot hardware/software systems
- Document IT incidents and resolutions using ticketing systems
- Collaborate with senior engineers on complex network issues
- Conduct system maintenance and security updates
- Train end-users on new technologies and best practices
- Participate in 24/7 on-call rotation (rotational schedule)
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and internet navigation skills
- Strong problem-solving and customer service abilities
- Willingness to learn through our 4-week paid training program
- Ability to lift 20lbs and work in server environments
- Valid California driver's license (for occasional client visits)
- Pass background check and drug screening
- CompTIA A+ certification preferred but not required