Job Description
Launch your tech career with our comprehensive paid training program! Tech Innovate Solutions seeks motivated individuals for our Entry-Level IT Support Specialist role in Cleveland. No prior experience required – we provide all training needed to excel in network administration, cybersecurity basics, and system troubleshooting. Enjoy competitive compensation, full benefits, and clear growth pathways to senior technical roles. Join our diverse team revolutionizing enterprise solutions while building lasting professional relationships.
Responsibilities
- Install, configure, and maintain hardware/software systems under mentorship
- Provide Tier-1 technical support via ticketing systems and direct user assistance
- Document IT processes and maintain accurate system documentation
- Participate in bi-weekly training sessions covering cloud platforms and security protocols
- Collaborate with senior engineers on network infrastructure projects
- Assist with hardware inventory management and asset tracking
- Contribute to disaster recovery testing and documentation
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and familiarity with Windows/macOS
- Strong problem-solving and communication abilities
- Willingness to obtain CompTIA A+ certification (training provided)
- Ability to lift 25 lbs and work in server environments
- Valid driver's license (for occasional site visits)
- Pass background check and pre-employment assessment