Job Description
Launch your career in technology with our comprehensive paid training program! TechSolutions Inc. is seeking motivated individuals to join our IT Support team in Philadelphia. No prior experience required – we provide all necessary training to transform you into a certified IT professional. Enjoy competitive pay, benefits, and a clear growth path within our innovative organization.
This 12-week paid training program covers network administration, cybersecurity fundamentals, cloud computing, and customer service excellence. Upon completion, you'll transition to a full-time role supporting our enterprise clients while continuing professional development opportunities.
Responsibilities
- Complete comprehensive IT certification curriculum during paid training period
- Install, configure, and troubleshoot hardware/software systems
- Provide Tier 1 technical support via phone, email, and chat
- Document technical issues and resolution processes
- Collaborate with senior engineers on complex system deployments
- Participate in ongoing skills workshops and certification renewals
- Deliver exceptional customer service with 95%+ satisfaction metrics
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Ability to work flexible hours including occasional weekends
- Passion for technology and willingness to learn continuously
- Valid driver's license (for occasional client site visits)
- Must pass background check and drug screening