Job Description
Join our award-winning IT team as an IT Support Specialist where comprehensive training is provided to accelerate your career growth! We're seeking motivated individuals with a passion for technology to deliver exceptional user support while developing advanced technical skills through our structured onboarding program. Perfect for career changers or graduates looking to enter the dynamic IT sector.
Responsibilities
- Provide first-line technical support for hardware/software issues
- Install and configure desktop/laptop systems
- Manage user accounts and permissions
- Document incidents and resolutions in ITSM systems
- Collaborate with senior engineers on complex problems
- Participate in weekly skills development workshops
- Assist with network infrastructure maintenance
Qualifications
- Basic understanding of Windows/macOS operating systems
- Customer service experience preferred
- Strong problem-solving abilities
- Willingness to pursue industry certifications
- Excellent verbal/written communication skills
- Ability to work flexible hours during system upgrades
- Relevant degree or equivalent experience desirable
- Valid UK work permit required