Job Description
Join our award-winning tech team as an Entry-Level Tech Support Specialist! No experience required – we provide comprehensive paid training to launch your career in IT. This remote-friendly position offers growth opportunities, competitive benefits, and the chance to work with cutting-edge technology. Perfect for career changers and recent graduates!
Why Apply?
- Full paid training program ($2,000 value)
- 100% remote work option
- Career advancement to senior roles
- Health/dental/vision insurance
- 401(k) with company match
Responsibilities
- Provide remote technical support via phone, chat, and email
- Diagnose hardware/software issues using troubleshooting protocols
- Document cases in CRM system with precision
- Collaborate with senior engineers on complex issues
- Complete training modules and certification exams
- Maintain customer satisfaction scores above 95%
- Participate in weekly skill-building workshops
Qualifications
- High school diploma or equivalent (college preferred)
- No technical experience required
- Strong communication and problem-solving skills
- Comfortable learning new software systems
- Reliable internet connection for remote work
- Ability to work independently and as part of a team
- Basic computer literacy (Windows/Mac OS)
- Passion for technology and customer service