Job Description
Launch your tech career with NexusTech Solutions! We're seeking motivated individuals for our fully paid IT Support training program. No prior experience required – we'll equip you with industry certifications in CompTIA A+, cloud fundamentals, and cybersecurity best practices. Enjoy comprehensive benefits, career advancement pathways, and a collaborative work environment in Phoenix's thriving tech hub.
Responsibilities
- Provide Tier 1 technical support to enterprise clients via phone, email, and remote access
- Install, configure, and troubleshoot Windows/macOS systems and network infrastructure
- Document technical issues and resolutions using ITSM software (ServiceNow/Jira)
- Collaborate with senior engineers on complex system migrations and upgrades
- Participate in 24/7 on-call rotation after initial training period
- Maintain inventory of hardware/software assets and compliance documentation
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic computer literacy and problem-solving aptitude
- Strong communication skills and customer service mindset
- Ability to lift 30 lbs and work in a fast-paced environment
- Passionate about technology and willingness to obtain certifications
- Valid driver's license required for occasional on-site visits
- Must pass background check and drug screening