Job Description
Launch your tech career with TechNova Solutions! We're seeking motivated entry-level candidates for our comprehensive IT Support training program. Join our dynamic team in San Jose's thriving tech hub and gain hands-on experience with cutting-edge systems while earning competitive compensation. No prior experience required – we provide everything you need to succeed in the fast-paced IT industry. Our 6-month mentorship program combines classroom learning with real-world project exposure, setting you up for long-term growth opportunities within our organization.
Responsibilities
- Provide Tier 1 technical support to internal employees via phone, email, and ticketing systems
- Install, configure, and troubleshoot hardware/software including Windows OS and cloud applications
- Document technical procedures and maintain accurate knowledge base entries
- Collaborate with senior engineers on network security and system maintenance tasks
- Participate in cross-functional projects to optimize IT infrastructure
- Complete weekly training modules and certification preparation
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic computer literacy and willingness to learn technical concepts
- Strong problem-solving and communication skills
- Ability to work in a team environment with minimal supervision
- Valid driver's license for occasional equipment transport
- Pass background check and pre-employment drug screening
- Commitment to completing the full 6-month training program