Job Description
Join our award-winning IT team as an Entry-Level IT Support Specialist! We're seeking motivated individuals with a passion for technology to provide critical support to our clients. No prior experience required – we provide comprehensive paid training to launch your career in IT. You'll gain hands-on experience with networking, security, and cloud technologies while working with Fortune 500 clients in Charlotte's thriving tech hub. Our structured 12-week training program covers CompTIA A+ certification preparation, helpdesk protocols, and enterprise systems management. Enjoy a collaborative environment with mentorship from senior engineers and opportunities for rapid advancement.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Document incident resolutions in ITSM systems
- Install and configure workstations, peripherals, and software
- Participate in cybersecurity awareness training and phishing simulations
- Collaborate with cross-functional teams during system deployments
- Assist in maintaining inventory and asset management
- Support virtual environments and cloud-based applications
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic computer literacy with Windows/macOS experience
- Strong problem-solving and communication skills
- Ability to work flexible hours including occasional on-call duties
- Valid driver's license for occasional client site visits
- Passion for continuous learning and technology trends
- CompTIA A+ certification (training provided)