Job Description
Launch your tech career in Austin with our comprehensive training program! No prior experience required. We're seeking motivated individuals to join our IT Support team and receive hands-on training in network administration, cybersecurity fundamentals, and cloud technologies. This is your opportunity to enter the thriving Austin tech scene with full company-sponsored certification prep and mentorship. Our modern downtown office offers collaborative workspaces and flexible scheduling options. Start tomorrow with paid training!
Responsibilities
- Provide Tier 1/2 technical support to enterprise clients via phone, chat, and remote access
- Deploy and configure hardware/software systems including Windows/Linux environments
- Monitor network security protocols and escalate critical incidents to senior engineers
- Create and maintain technical documentation for SOPs and troubleshooting guides
- Collaborate with cross-functional teams on infrastructure optimization projects
- Participate in 40 hours/month of ongoing technical skills development
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving ability with analytical mindset
- Excellent written and verbal communication skills
- Willingness to obtain CompTIA A+ certification within 6 months
- Ability to work flexible shifts including weekends (1-2 days/month)
- Valid driver's license for occasional on-site client visits