Job Description
Launch your tech career without prior experience! TechLaunch Careers offers a fully paid training program for motivated individuals to become IT Support Specialists. This is your opportunity to gain industry-recognized skills through hands-on training and secure a full-time position with competitive benefits.
What You'll Gain:
- 8-week paid training program ($25/hour during training)
- Industry certifications (CompTIA A+, Google IT Support)
- Full-time employment upon graduation
- Health insurance, 401k matching, and paid time off
- Career advancement pathways into cybersecurity and cloud computing
We're seeking passionate learners committed to building long-term careers in technology. No experience required – just drive and dedication!
Responsibilities
- Complete comprehensive IT infrastructure training modules
- Master hardware troubleshooting and software diagnostics
- Provide Tier 1 technical support to internal/external clients
- Document IT issues using ticketing systems (ServiceNow/Jira)
- Collaborate with senior engineers on complex system solutions
- Implement security protocols and best practices
- Participate in cross-departmental tech initiatives
Qualifications
- No technical experience required – we train you!
- High school diploma or equivalent (college preferred)
- Strong problem-solving and critical thinking abilities
- Excellent communication and customer service skills
- Ability to learn quickly and adapt to new technologies
- Basic computer literacy (Windows, internet, email)
- Willingness to obtain required certifications
- Reliable transportation to Baltimore training facility