Job Description
Are you ready to launch your career in the fast-paced world of technology? Apex Digital Solutions is urgently hiring for motivated Entry Level Technical Support Specialists in Chicago, IL.
We are looking for individuals with a passion for problem-solving and a drive to succeed. In this role, you will be the first point of contact for our clients, ensuring they receive the technical assistance they need to thrive in a digital environment.
Why Join Us?
- Competitive Pay: Starting at $45,000 with opportunities for rapid advancement.
- Comprehensive Benefits: Medical, dental, and vision insurance from day one.
- Training Program: Full mentorship and training for career growth.
- Modern Work Environment: Collaborative office in the heart of Chicago.
Don't miss this opportunity to join a company that values talent and innovation. Apply today!
Responsibilities
- Provide exceptional technical support to clients via phone, email, and live chat.
- Diagnose and troubleshoot hardware and software issues for a diverse client base.
- Document all customer interactions and solutions in our CRM system.
- Assist in the installation and configuration of network hardware and peripherals.
- Maintain a high level of customer satisfaction through clear and patient communication.
- Collaborate with the senior engineering team to escalate complex technical issues.
- Stay up-to-date with the latest technology trends to provide informed support.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field is a plus.
- Basic computer literacy and understanding of operating systems (Windows/Mac).
- Strong verbal and written communication skills with a focus on customer service.
- Ability to explain complex technical concepts to non-technical users.
- Willingness to work flexible hours, including evenings and weekends as needed.
- Problem-solving mindset with a proactive attitude.
- No prior experience required; we train all new hires.