Job Description
Are you looking for a career in technology with no prior experience required? Apex Digital Solutions is seeking driven individuals to join our team as Entry Level Technical Support Specialists. We are a rapidly expanding company committed to professional development and mentorship.
In this role, you will be trained to become an expert in our technical products, providing exceptional support to our growing client base. If you are a problem-solver with a positive attitude, we want to hear from you.
Responsibilities
- Client Support: Provide first-tier technical assistance to customers via phone, email, and chat.
- Ticket Management: Log and track customer inquiries using our internal CRM system.
- Problem Solving: Diagnose and troubleshoot common technical issues efficiently.
- Documentation: Maintain accurate records of customer interactions and solutions.
- Team Collaboration: Work closely with senior staff to improve support processes.
Qualifications
- No prior experience or technical background is required—full training is provided.
- High school diploma or equivalent (GED).
- Basic computer skills and internet proficiency.
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including weekends.