Job Description
Join our award-winning tech team with a comprehensive 12-week paid training program designed to launch your career in IT support! We're seeking motivated individuals in Las Vegas and nationwide to fill our full-time remote positions. No prior experience required – just bring your eagerness to learn and grow with us. Our hybrid training model combines virtual coursework with hands-on labs, followed by guaranteed full-time employment with competitive benefits, career advancement pathways, and ongoing professional development. This is your chance to enter the high-demand IT field with zero financial risk and full company support.
Responsibilities
- Complete comprehensive IT infrastructure training modules covering networking, security, and cloud systems
- Provide remote technical support to clients via phone, chat, and ticketing systems
- Diagnose and resolve hardware/software issues following established protocols
- Document troubleshooting processes and maintain detailed case notes
- Collaborate with senior engineers during complex problem-solving scenarios
- Participate in weekly skills assessments and certification preparation
- Contribute to knowledge base articles and team training materials
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Self-motivated with ability to learn technical concepts independently
- Reliable home office setup with high-speed internet
- Willingness to commit to 40-hour training schedule
- US citizenship or legal authorization to work in the US