Job Description
Launch Your Tech Career in Atlanta with Paid Training!
Join TechAdvance Solutions' award-winning IT Support program and gain industry certifications while earning a competitive salary. No prior experience required – we provide comprehensive paid training to transform motivated candidates into skilled IT professionals. Our Atlanta-based team offers a supportive environment with mentorship, growth opportunities, and benefits including health insurance and retirement plans.
As an IT Support Specialist, you'll be the backbone of our clients' technology infrastructure, ensuring seamless operations and user satisfaction. This role is perfect for career-changers, recent graduates, or anyone passionate about technology but lacking formal experience. Our 12-week paid training program covers hardware troubleshooting, network fundamentals, cybersecurity basics, and customer service excellence.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Install, configure, and maintain desktops, laptops, and peripherals
- Diagnose and resolve technical issues via phone, email, and remote support
- Document all IT incidents, solutions, and asset configurations
- Collaborate with senior engineers on complex system deployments
- Train end-users on new technologies and security protocols
- Monitor system performance and implement preventive maintenance
Qualifications
- High school diploma or equivalent (required)
- Strong problem-solving and communication skills
- Basic computer literacy and internet navigation ability
- Willingness to learn technical concepts and certifications
- Ability to work in a fast-paced, team-oriented environment
- Customer service mindset with patience and professionalism
- Valid driver's license (required for occasional on-site visits)