Job Description
Join TechNova Solutions as an Entry Level IT Support Specialist and launch your career in technology! We're urgently hiring motivated individuals to provide critical technical support to our growing team. This immediate hire opportunity offers comprehensive training, career advancement pathways, and a collaborative work environment in Dallas's thriving tech sector. If you're passionate about problem-solving and eager to build foundational IT skills, this is your moment to shine!
Responsibilities
- Provide first-level technical support via phone, email, and in-person for hardware/software issues
- Troubleshoot and resolve desktop, laptop, and peripheral malfunctions
- Install, configure, and maintain operating systems and applications
- Document technical issues and solutions in service management systems
- Assist with network connectivity and security protocols
- Support onboarding processes for new employees
- Collaborate with senior IT staff on complex escalations
Qualifications
- High school diploma or equivalent; relevant certifications or degree preferred
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong analytical and troubleshooting abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Valid driver's license and reliable transportation