Job Description
Launch your tech career with our comprehensive paid training program! Nexus Tech Solutions is seeking motivated Entry-Level IT Support Specialists to join our remote-first team in Las Vegas. No prior experience required – we provide hands-on training in cloud systems, cybersecurity fundamentals, and enterprise software. Enjoy flexible remote work while growing your skills through our structured 12-week development curriculum. This full-time role includes competitive benefits, mentorship from senior engineers, and a clear path to career advancement. Join us in transforming how businesses manage their digital infrastructure while building your expertise in one of the fastest-growing tech sectors.
Responsibilities
- Provide remote technical support for enterprise software and cloud-based systems
- Troubleshoot hardware, network, and security issues via ticketing systems
- Document solutions in knowledge base with clear technical documentation
- Collaborate with cross-functional teams during system implementations
- Participate in weekly training sessions and skill development workshops
- Adhere to ITIL best practices for incident management and resolution
- Contribute to continuous improvement of support workflows
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Self-motivated with ability to learn technical concepts quickly
- Comfortable working independently in remote environment
- Reliable internet connection and dedicated home workspace
- Willingness to obtain CompTIA A+ certification during training