Job Description
Join Our Dynamic Team Immediately! Colorado Springs Co is urgently seeking motivated Entry-Level IT Support Specialists to join our growing Columbus team. This is your chance to launch your career in technology with hands-on experience, mentorship from industry experts, and rapid growth opportunities. We offer competitive compensation, comprehensive benefits, and a collaborative work environment designed for success.
Responsibilities
- Provide first-line technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network troubleshooting and basic security protocols
- Document technical issues and resolutions in IT service management systems
- Collaborate with senior IT staff on system upgrades and projects
- Deliver user training on new technologies and best practices
- Monitor system performance and report anomalies promptly
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- CompTIA A+ certification preferred but not required